Technical Assistance

Technical Assistance

Are the market quotes real-time or delayed?

The market quotes and order placement quotes are real-time for KASB clients.

Is account information on KASB secure?

Absolutely! When you visit the KASB site and provide your ID and password your session is encrypted at the X-bit secure level – even if your browser is a Y-bit browser. Yes, KTrade Securities Limited (formerly known as Khadim Ali Shah Bukhari Securities Limited) reserves the right to refuse any account without assigning any reason.

What is an Internet trading account?

An Internet trading account is a special type of account designed specifically for individual investors who prefer to use the Internet to place their orders themselves rather than through a broker by telephone.

What are the minimum system requirements?

Pentium III 800MHz Windows 2000 Professional or Windows XP 40 GB Hard Drive 256 MB RAM 56 kbps Modem Any ISP can be used

What is an ISP and why should it matter which service provider I use?

A very important part of the quality of your connection to us will depend on your Internet Service Provider or ISP. Your choice of ISP should be made very carefully. The determining factors should be how quickly you get connected during peak times and consistency of service.

Who can I contact with all my questions?

If you require assistance, please call 0336-1115272 or 021-35171461 and our KASB Helpline will answer your questions.

I have just registered, but I cannot log in?

Check your login and password, as they may be case-sensitive and retry. Otherwise, please contact our Help Line at 0336-1115272 or 021-35171461.

What can I do to increase the security of my account?

The best way to safeguard your account is to never reveal your password to anyone. You should not write it down where anyone can find it or possibly figure out what it is. When choosing your password, be sure that you do not use words that can be found in a dictionary, or numbers in a series.

When can I get real-time quotes and how much will they cost?

All of the data on our system utilizes real-time information. This is a basic feature and critical for the active investor. Once you setup an account with KASB you have access to real-time quotes for free of charge.

Which securities can I trade through my account?

All securities listed and tradable on the Karachi Stock Exchange can be traded through your account

How long does it take to execute an order?

Under ‘normal conditions’ orders are placed and confirmed within two (02) seconds, but it is important to understand that the time to execute an order will vary depending upon market conditions, type of order being placed, order size, internet connection etc.

Do I need to fill an application to receive real-time data?

No, this service is available to all our customers.

How do I find rates for particular scrip?

They are displayed real-time on your Ktrade screen. The KASB virtually replicates the KATS screen.

Which version of Internet Explorer or other browsers should I use?

Any Internet Browsing Software can be used. The software is not dependent on the Browser. However, it is dependent on the speed of your Internet connection.

How do I enable Java or JavaScript in my browser?

When using Internet Explorer, go to the “Tools” menu on your browser’s toolbar. Select “Internet Options” and then select “Advanced”. In the Java VM section, place a checkmark in both the “Enable Java JIT Compiler” and “Enable Java Logging” boxes.

Which operating system should I use?

Windows 2000 Professional or Windows XP. Please check Minimum Requirements in the help center.

I can’t log in. Error message shows “Connection failed“. What should I do?

Connection to our server may fail because either our server is down due to some technical reasons, in which case you will have to wait, or because you are behind a firewall. Change your firewall settings to allow the software to access the Internet. Similarly, if you are using a Local Area Network (LAN) connection, you may need to open certain ports (TCP/IP).

How do I verify my operating system?

If you have windows 95/98, XP or 2000: i. From the “Start” menu select “Settings” and then “Control Panel” ii. In the “Control Panel” menu double click on “System” iii. Verify the Operating System, processor type and the KB of RAM memory

How do I verify my hard disk space?

If you have Windows 95, 98 or 2000: i. Double-click on the “My Computer” icon on the Windows desktop ii. Single right-click on the Hard Drive (Local Disk C:) icon iii. Select “Properties” from the drop-down menu and check the available hard disk space

How do I adjust my system resolution?

If you utilize Windows 95, you will need to: i. Click the “Start” button to display the “Start” menu ii. Select “Settings” and select “Control Panel.” (The “Control Panel” window will appear) iii. Double-click “Display.” (The “Display Properties” dialog box appears) iv. Change the amount of desktop area displayed v. Click the “Settings” tab vi. Move the slider in the “Desktop area” section to the right or the left until it reads 800 by 600 pixels. (An example of the desktop size appears in the sample monitor) vii. Click “Apply” viii. When the “Display Properties” prompt appears click “OK” and the new desktop settings will take effect If you utilize Windows 98 or Windows 2000, you will need to: i. Right-click the Windows 98 desktop and select “Properties.” (The “Display Properties” dialog box will appear) ii. Click the “Settings” tab iii. In the “Screen area” group, move the slider display until it reads 800 by 600 pixels. The available options will depend upon the type of monitor you are using, but the following resolutions are generally available: “640 x 480 pixels,” “800 x 600 pixels,” and “1024 x 768 pixels” iv. Click “OK” and then click “OK” again v. To keep the newly selected setting, click “Yes”

What is “cache memory“?

Cache memory allows you to store previously viewed web pages. This information is stored on your hard drive within the browser’s cache directory. When you navigate from one web site to another, your browser can first check to see if the web page is stored in its cache memory. While cache memory can enable you to quickly load web sites that have been stored, it may also cause some problems: • Error messages may be stored in your cache • If your cache size has reached its capacity, your browser may become sluggish or unstable

What size cache should I use?

Cache size should be set no higher than 32 MB of RAM or 10% of the entire hard drive, whichever is greater.

What are “cookies?

Cookies are pieces of information that a web site transfers to your computer’s hard drive for record-keeping purposes. Cookies can make the web more useful by storing information about your preferences on a particular site, such as your preferred chart settings. Many major web sites use cookies to provide useful features for their customers. Most browsers are initially set to accept cookies. You can set the browser to refuse cookies. However, this may keep you from taking full advantage of a site.

How do I enable cookies?

To access your stock portfolio successfully, you may have to enable your browser to accept cookies. If you utilize Internet Explorer 4.0, follow the instructions below: i. Go to the “View” menu and select “Internet Options” followed by the “Advanced” tab ii. Scroll down to the “Security” header iii. Click on “Always Accept Cookies” If you utilize Internet Explorer 5.0 or 5.1, follow the instructions below: i. Choose “Tools” and then “Internet Options” ii. Select the “Security” tab. In the white box at the top, you will have 4 options: a. Internet b. Local Intranet c. Trusted Sites d. Restricted iii. Each of these is a category in which you may place sites. If you have never changed your security settings before, choose “Internet.” Otherwise, choose the category in which you have placed KASB iv. Make sure the “Security level for this zone” is at “Medium” or lower. If it is set to “High”, you will not be able to accept cookies v. If your security level says “Custom,” choose the “Custom Level” button and make sure you have selected “Enable” under the heading “Allow per-session cookies” vi. If you have already set the security level at “Medium” or lower and still cannot get cookies, choose the “Custom Level” button and make sure you have selected “Enable” under the heading “Allow per-session cookies” vii. Click “OK”

What is an ActiveX control?

ActiveX is a Microsoft version of Sun Microsystems’ Java Technology. An ActiveX control is roughly equivalent to Java applet. Java Script and ActiveX controls can be used within a web site to do such things as: • Cause a linked page to appear in its own pop-up window • Enable text or graphic image to change in appearance when the mouse is held over them

How do I clear temporary Internet Files?

If you utilize Internet Explorer 4.0, you will need to do the following: i. Go to the “View” menu and select “Internet Options.” Select the “General” tab ii. Under “Temporary Internet files” click “Delete Files” iii. Check “Delete all offline content” and click “OK” iv. Click “OK” v. Restart browser If you utilize Internet Explorer 5.0, you will need to do the following: i. Go to the “Tools” menu and select “Internet Options.” Select the “General” tab ii. Under “Temporary Internet files” click “Delete Files” iii. Check “Delete all offline content” and click “OK” iv. Click “OK” v. Restart browser

How do I clear my history?

If you utilize Internet Explorer 4.0, you will need to do the following: i. Go to the “view” menu and then to the “Internet Options” item followed by the “General” tab ii. Under “History,” click “Clear History.” At the dialog window, click “OK” iii. Close the “Internet Options” window by clicking “Apply” then “OK” at the bottom of the window iv. Restart browser If you utilize Internet Explorer 5.0 or 5.1, you will need to do the following: i. Go to the “Tools” menu and select “Internet Options.” Following this, select the “General Options” tab ii. Under “History” click “Clear History.” At the dialog window click “OK” iii. Close the “Internet Options” window by clicking “Apply” then “OK” at the bottom of the window iv. Restart browser

How do I delete the cookies that have been created?

i. Click on “Start” and then on “Settings” and “Control Panel.” Find “Internet Options” and select the “General” tab ii. Press the “Delete Files” button then click on “Settings” and “View Files” This will open a new window containing all of the cookie files iii. Locate the KASB cookie. The file will be displayed as “name”@kasb.com. Highlight this file iv. Select “File” and then “Delete” v. Restart your browser

Your site seems slow. Is there anything you can recommend to speed it up?

There are several potential causes for the delays, which you are experiencing. Clearing the cache every few days will greatly improve your browser’s performance. In addition to your computer’s processor and modem speed (we recommend a Pentium II processor and a 56 KBPS modem), factors such as your choice of Internet Service Provider (ISP) and phone connection may result in slower downloading speeds. In addition, the speed at which the site loads may vary depending on the time of day during which you are accessing the site. Different levels of traffic on the Internet, both at our site and through your Internet Service Provider, may affect the loading speed.

What is an Adobe .PDF file and how do I view it?

Certain documents on our site (such as the User Manual) have special formatting needs and appear on our site as “.pdf” (page document formatted) files. These files provide the highest level of document-quality formatting and can be printed exactly as shown. In order to view “.pdf” files, you will need the Adobe Acrobat Reader plug-in software. You may download this program for free from Adobe’s Internet site at http://www.adobe.com. After you have downloaded the Adobe Acrobat Reader, you will have to install it. This usually involves exiting your Internet browser and double-clicking on the file you downloaded. More detailed instructions for installation are located on the download page of http://www.adobe.com

What is a firewall?

A firewall is made up of a combination of hardware and software which is designed to securely separate the Internet from internal computer systems and databases. At KASB data coming from customer computers via the Internet flows through a series of safety checkpoints on its way to our internal systems. Data is encrypted between your system and internal systems to protect it from unauthorized disclosure or modification. Due to the existence of a Firewall on most networks, there may be certain instances when a customer cannot gain access to the system. Once this has been determined the customer will need to contact their System Administrator in order to gain access.

How do I verify my security level?

If you are utilizing Internet Explorer 4.0 or 4.1, follow the instructions below: i. From the menu on the top click on “Help” ii. Select “About Internet Explorer.” You will notice the current version information (IE 4.0) and the cipher strength. 40 or 56-bit indicates lower encryption. 128-bit represents the highest security standard. To upgrade please go to http://www.microsoft.com.

Why are the market rates displaying incorrectly on the website?

The market rates window operates as a java applet. Please make sure you have a java enabled Internet Browser. To install java software, please contact your system vendor/service provider, or if you are experienced in the installation of software, purchase a software CD in this respect. Please check your Internet connection, pc operating system, and software for errors before contacting us.